How do I contact CareFunnels support?
If you have a question or run into an issue, the fastest way to get help is through the Support chat in your CareFunnels account. The support bot has access to our full knowledgebase and can answer most questions instantly — no waiting required, and it's available to all CareFunnels plans.
Step 1 — Use the Support chat (available on all plans)
From the left-hand menu, click Support.
Type your question into the chat — be as specific as possible about what you're trying to do or what isn't working.
The support bot will search our knowledgebase and provide a step-by-step answer right away.
The support chat is available 24/7 and can help with the vast majority of questions about using CareFunnels.
Step 2 — Email support (AI Voice, CRM, and Marketing In A Box plans only)
If the support bot isn't able to fully resolve your issue and you're on the AI Voice plan, CRM plan, or any Marketing In A Box plan, you can reach our team directly by email for priority support:
When emailing, please include:
A clear description of the issue
What you were trying to do when the problem occurred
Any screenshots that might help explain what you're seeing
Our team aims to respond within one business day.
Note: Email support is not included on the AI Chat plan. If you'd like access to priority support, reach out to your CareFunnels account manager to learn more about upgrading.
Pro tip
Before reaching out, try searching this knowledgebase first — most common questions are already answered here with step-by-step instructions. The support chat also has access to the same content and can walk you through solutions instantly.
Common questions
What's the fastest way to get help? The Support chat is always the fastest option and is available to all plans around the clock.
How long does it take to get a response by email? Our team aims to respond to all emails within one business day. For faster help, the support chat is your best first step.
What information should I include when I email support? The more detail the better — describe what you were doing, what you expected to happen, and what happened instead. Screenshots are always helpful and speed up resolution.