13 - Sending Review Requests in CareFunnels

Online reviews play a critical role in building trust and attracting new clients. CareFunnels makes it easy to send review requests directly to clients and caregivers, helping you grow your reputation.

• Decision-Making: People rely on reviews to choose services, just as they do when picking a restaurant.

• Trust Signals: A larger volume of reviews often carries more weight than a perfect score with only a handful of ratings.

• Reputation Growth: Consistently requesting and receiving reviews strengthens your credibility in the market.

1. Go to Reviews

   • From the dashboard, navigate to the Reviews section.

2. Select a Contact

   • Choose the client or caregiver you’d like to request a review from.

   • You can search by name or filter from recent opportunities.

3. Send the Request

   • Click Send Review Request.

   • Requests can be sent by text message or email, depending on the contact’s details.

4. Track Responses

   • CareFunnels logs requests and responses so you can monitor who has left feedback.

   • Follow up with those who haven’t responded after a set time.

• Ask Promptly: Send review requests soon after a positive experience (e.g., after successful care service or caregiver placement).

• Automate: Set up workflows that automatically send review requests at the right time.

• Diversify: Collect reviews across multiple platforms (Google, Caring.com, Yelp, etc.) for broader visibility.

The more high-quality reviews you collect, the more trust you build with future clients and caregivers. CareFunnels streamlines this process, ensuring you consistently grow your online reputation.

✅ Tip: Make review requests part of your standard client and caregiver follow-up process so it becomes a natural, consistent habit.