🚀 Reviews Overview Dashboard
We’ve launched a brand new Reviews Overview Dashboard in Labs to give you deeper insights into your reputation performance—all in one place.
✨ What’s new
📊 Unified performance view
Track average ratings and total reviews over time
Visualize trends with interactive charts (monthly/yearly views)
⚙️ Customizable Dashboard
Show/hide sections with the new “Sections” control
Reorder modules to fit your workflow
🔎 Source & Page Filtering
Filter data by specific pages and review sources
Get more granular insights into where your reviews are coming from
🧠 AI Review Summary
Instantly generate concise AI summaries of customer feedback
Filter by selected sources, pages, and date ranges
😊 Sentiment Analysis
Understand customer perception with positive, negative, and neutral breakdowns
📩 Review Requests Analytics
Monitor requests across Email, SMS, and WhatsApp
Track funnel metrics: sent → opened → clicks → conversions
View source breakdown (workflow, bulk, direct)
💬 Review Response Insights
Measure response rate, AI vs manual responses, and unresponded reviews
Track average response time trends
🎥 Video Testimonials Tracking
Monitor requests sent, submissions, and engagement
View conversion performance and submission trends
Track average video length
🧩 Review Widget Performance
Analyze widget loads, impressions, and clicks
Understand on-site engagement with your reviews
📅 Flexible Date Filtering
Apply custom date ranges across all widgets for deeper analysis