What's New
Feature releases and improvements.
AI Knowledge Base - Enhanced Web Crawler
Your AI Bot just got a major intelligence upgrade! The Enhanced Web Crawler now automatically discovers and extracts content hidden in accordions, tab...
Dashboard Summary AI ✨
We’ve completely reimagined the dashboard experience by bringing AI-powered insights to the forefront. Now, instead of just viewing raw numbers, you c...
GBP Post Scheduler
🚀 Managing your Google Business Profile (GBP) posts just became smarter, faster, and easier! Introducing the GBP Post Scheduler — your new all-in-on...
Conversation SLAs - Set Ideal Response Times (Available with the New Conversations UI)
In fast-moving inboxes, every minute counts. Conversation SLAs help you define how quickly your team should respond to customer conversations and brin...
Revamped Contact List View
Overview A complete redesign of the Contacts List View powered by SmartLists 2.0 — faster, smarter, and built for team collaboration. Highlights Sma...
CRM Redesign: Conversations + Contact Detail Page
💬 A Unified, Modern CRM Experience We’ve launched a major redesign across two of your most-used CareFunnels CRM workspaces — Conversations and Con...
Color-Coded Opportunity Pipelines
Visually prioritize your deals at a glance. The new Color-Coded Opportunity Pipelines feature introduces Smart Tags —customizable colored chips tha...
Video Testimonials
Video Testimonials in Reputation Management Video Testimonials is a new feature within the CareFunnels Reputation Management module that allows users ...
Internal Chat for Team Collaboration
Collaborate with your sub-account users directly within the Conversations module: What you can do: Collaborate with your team using private, internal ...