Manual Reviews - Live in Reputation (Labs)

We’re introducing a brand new way to record and showcase customer feedback collected outside of integrated review platforms — now available in Labs!

Once enabled, you’ll find it inside Reputation → Reviews → Add Reviews.

✨ What’s New

1. 🖊️ Add Reviews Manually

Easily submit customer reviews that were collected offline or through channels we don’t directly integrate with. You can now enter:

• Customer Name

• Review Rating

• Review Text

• Date of the Review

• Platform / Source (choose an existing platform, add a new unsupported one, or simply select No Platform for word-of-mouth reviews)

• Profile Picture

• Photo Attachments

This allows you to consolidate all your feedback — both collected and manual — in one unified view.

2. 📤 Bulk Upload via CSV

Import multiple reviews at once using our new CSV uploader.

Upload reviews with:

• Reviewer details

• Rating & text

• Review dates

• Platform names

• Attachments (via links)

Includes:

• Downloadable CSV template

• Validation for incorrect or missing fields

• Error-free file handling to ensure smooth imports

3. 🪄 Unified Review Display

Manual reviews now appear directly inside your Reputation → Reviews list, alongside Google and other sourced reviews. New capabilities include:

• Filter by Source, including “Manual pages”

• Display the platform label (e.g., Checkatrade, Amazon, No Platform)

• Visual consistency with fetched reviews

• AI Summary compatibility

4. 🌟 Showcase Manual Reviews in Widgets

These manually added reviews can now also appear inside your Review Widgets, making it easy to display all your best feedback — regardless of where it came from.

You can:

• Combine manual and fetched reviews

• Filter by review source

• Display them in all widget layouts (List, Grid, Carousel, Slider, Flash, Legacy)

• Override “Write a Review” links

• Control max review count and rating filters