What's New
Feature releases and improvements.
Opportunities now available as a dedicated tab on the contact page right panel
Overview Based on valuable customer feedback on the new Contact Page design, we are introducing an improved way to access opportunities. This update f...
Notes just got smarter for the contacts page!
Overview We’ve upgraded the Notes section to make it more structured, searchable, and actionable. Previously limited to plain text entries, notes can ...
✨ Reputation - Find Review Requests Instantly with New Search & Filters
Summary Improved the Review Request page with powerful search and filtering capabilities for faster and more accurate request management. 🔧 What’s Ne...
New QR Code Styling Options: Shapes, Borders, and Rim Text
We’ve added new design options to help you create more polished and engaging QR codes. 🆕 What’s New New QR code shapes: You can now choose from Round...
Collapse & Resize Pipeline Stages in Kanban View
Managing pipelines just got a lot easier. You can now collapse, expand, and resize stages in the Opportunities Kanban view—so you can focus only on wh...
Advanced filters 2.0: New operators and improved consistency
We have improved the advanced filtering for Smartlists to bring better consistency, clarity, and standardization. Earlier, filters had inconsistent op...
Assign User Action: Now Assign to IVR Responder
What’s new? IVR Connect Call now exposes new variables: 'Answered By User ID', 'Answered By Device', and 'Answered By Phone Number'. You can use Answ...
Connect Call (IVR) Action: Now Supports Call Whisper
What’s new? The Connect Call (IVR) action now supports an optional Call Whisper message. When a call is transferred to another number, you can play a ...
Sorting on Custom Fields in Custom Objects 🎯
You can now sort Custom Object list views using Custom Fields, making it easier to organize and prioritize records based on the fields that matter mos...
Listing - Duplicate Suppression Management
Overview We're introducing Duplicate Suppression - a powerful tool that helps businesses identify and eliminate duplicate listings across online direc...
Social Planner Statistic Widgets on Dashboard
You can now view Social Planner performance directly on the Dashboard using newly added widgets. These widgets surface aggregated social analytics so ...
Contacts – Revamped List View & SmartLists
Overview The new Contact List View and SmartList 2.0 have been fully launched. This major enhancement simplifies the overall experience by bringing so...
Social Planner- Category Queue can now be edited!
With this update, users can finally edit, reorder, reschedule, and visualize queues without rebuilding them from scratch. This makes Category Queue mo...
🆕 Conversations: Set and Track Response Time Goals with SLAs
📥 Overview In fast-moving inboxes, every minute counts. Conversation SLAs help you define how quickly your team should respond to customer conversati...
Conversation Views: Save Filters, Work Faster
Feature Overview Conversation Views let you save your most-used conversation filters as reusable views, so you can switch focus instantly without rebu...
Workflow Updates: Enhanced "Opportunity Changed" Trigger
What's New The Opportunity Changed trigger now supports event-based operators. Previously, this trigger worked as a filter—firing for any change on op...
Rich WhatsApp Media Messaging in CareFunnels Conversations
We just upgraded WhatsApp inside CareFunnels Conversations to support richer, more reliable media messaging. This update is available in the new Co...
Expanded sound notifications for Live Chat Widget messages
👀 What’s New? Sound notifications in the Live Chat Widget have been expanded to cover many more system and lifecycle messages , ensuring website vis...
Manual Reviews - Live in Reputation (Labs)
We’re introducing a brand new way to record and showcase customer feedback collected outside of integrated review platforms — now available in Labs! O...
Call Dispositions – Trigger Workflows Based on Call Outcomes
What’s new? ✨ Custom Dispositions: Choose an outcome for your call. Use it to trigger workflows. How Does It Work? Post-call picker in the Web Dialer...
AI Knowledge Base - Enhanced Web Crawler
Your AI Bot just got a major intelligence upgrade! The Enhanced Web Crawler now automatically discovers and extracts content hidden in accordions, tab...
Dashboard Summary AI ✨
We’ve completely reimagined the dashboard experience by bringing AI-powered insights to the forefront. Now, instead of just viewing raw numbers, you c...
GBP Post Scheduler
🚀 Managing your Google Business Profile (GBP) posts just became smarter, faster, and easier! Introducing the GBP Post Scheduler — your new all-in-on...
Conversation SLAs - Set Ideal Response Times (Available with the New Conversations UI)
In fast-moving inboxes, every minute counts. Conversation SLAs help you define how quickly your team should respond to customer conversations and brin...
Revamped Contact List View
Overview A complete redesign of the Contacts List View powered by SmartLists 2.0 — faster, smarter, and built for team collaboration. Highlights Sma...
CRM Redesign: Conversations + Contact Detail Page
💬 A Unified, Modern CRM Experience We’ve launched a major redesign across two of your most-used CareFunnels CRM workspaces — Conversations and Con...
Color-Coded Opportunity Pipelines
Visually prioritize your deals at a glance. The new Color-Coded Opportunity Pipelines feature introduces Smart Tags —customizable colored chips tha...
Video Testimonials
Video Testimonials in Reputation Management Video Testimonials is a new feature within the CareFunnels Reputation Management module that allows users ...
Internal Chat for Team Collaboration
Collaborate with your sub-account users directly within the Conversations module: What you can do: Collaborate with your team using private, internal ...